Online pharmacies offer subtle shipping, low prices, and a wide variety of pills. Ideally, using online pharmacies gives you less hassle when ordering your medications. But there are several problems with this industry. Some people have positive experiences with these, while other people had terrible experiences with online pharmacies. Simply put, there are cheaters who operate such schemes. Other times, customers are just unlucky. Whatever the reason, different people have different experiences with online pharmacies. When reading pharmacy review sites, these are the most common complaints found with these websites.
The package did not arrive
This is the most common and most annoying complaint found on review sites. After placing an order on online websites, the buyer never receives the package. This is the common ground of most Internet blacklisted pharmacies. However, not getting the order is not always a case of cheating. There are cases where the drug was simply lost in the mail or was confiscated by local officials. In that case, an online pharmacy would normally attempt to correct the delay by shipping a new package free of charge.
On the other hand, some clients were not as lucky as they encountered real liars. These people would take advantage of the long wait and run the person in circles to buy time. Your goal is for the person to wait until their time is up to request a refund from their card company. Beware of companies like these, which are the real bad guys in the industry. They simply take the money from those who need the medication and leave the client with nothing but a major problem.
Terrible customer service
The purpose of a customer service support is to ensure customer satisfaction. They are there to answer your customers’ questions. These people are there to update the customer on their package. That is, they are the people who tell the customer where and when the product will arrive, tell the customer the status of their medication, and attend to the customer’s needs. However, customer service will only be effective if done correctly.
If a customer contacts customer service and the latter cannot respond to the inquiry, then it is useless. Other times, customers complain not only of the inability to respond to customer service, but also of their complete indifference. There are those who not only do not know what to say, but also treat the customer terribly. Another frequent customer complaint about customer service is that they run them in circles. Sometimes customer service doesn’t exist entirely.
Credit card fraud
There are times when an online pharmacy ships the order on time. But once the customer’s credit card statement arrives, you will find excessive charges. There are cases https://gesundheit-service.com/ where the surcharge is hidden. Other instances report that the customer paid the website’s membership fees without her consent.
In short, there are companies that charge more than the customer expected. In other cases, however, the problem could be due to simple human error. In either case, the problem can be resolved by first contacting the company’s customer service. If this turns out to be a waste of time, the next step is to contact the credit card company to solve the problem successfully.
The product received is different
Another common problem when shopping at online pharmacies is the fact that they may give you different pills than the ones you ordered. Again, this problem can be the cause of different circumstances. It may be the fault of the company, the delivery man or a simple lack of communication. There are cases where the orders just got mixed up as well. Most cases of incorrect delivery can be solved with the customer service of the online pharmacy. But, if they cannot be contacted, again it would be better to contact the credit card company.
Product received in unusable condition
Sometimes an order received from an online pharmacy can get crushed due to shipping. Most of the time, this problem is not caused by the online pharmacy, but by the delivery person the company uses. Sometimes the online pharmacy would send a new pack of pills if this happened. On the other hand, there will be those who will simply point the responsibility to others and leave the customer alone.
Online pharmacies offer an easier, faster, and cheaper way for people to buy the pills they need. But consumers should always remember that this process is not perfect either. There are cases where things go wrong or the company is a scammer. It is always best to read pharmacy review sites first before purchasing to be safe and secure.